---
schema_version: "1"
id: 2fc7329f05defa4ab4362a771f9fb5a8a1ebbb98c46f0b803e86778c09840ded
title: Show Summaries for Knowledge Article
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/set_up_knowledge_article_summary.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.set_up_knowledge_article_summary.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0ab2262a9dd9dcf14abe634fdefcab93663a8777c9e4c541e80bd56f64010f9a
description: Knowledge Article Summary, an Einstein for Service feature, uses generative AI to provide a concise, clear overview of a knowledge article's content. This feature automatically generates and shows the summary on the article's detail page, helping you quickly understand the core content of the article.
products:
  - Service Cloud
release: "264"
---
# Show Summaries for Knowledge Article

Knowledge Article Summary, an Einstein for Service feature, uses generative AI to provide a concise, clear overview of a knowledge article's content. This feature automatically generates and shows the summary on the article's detail page, helping you quickly understand the core content of the article.

### Required Editions

Knowledge Article Summary uses the standard Summarize Knowledge Article prompt template to generate summaries. With the correct permissions, you can modify this template in the Prompt Builder to fine-tune the output, including the tone, style, length, AI model, and other variables.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, and Unlimited Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">Aura</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR </a>Experience Cloud Sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Community, Community Plus, or Agentforce for Service add-on</td></tr></tbody></table>

![Explore prompt builder](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/explore_propmt_buider.png) ![Knowledge article version Id](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_article_version_.png)

- **[Set Up Article Summary in Experience Builder](https://help.salesforce.com/s/articleView?id=service.enable_summaries_in_experience_builder.htm&release=264.0.0&type=5)**  
    Add the Knowledge Article Summary Lightning web component to the Knowledge or Article Detail page in Experience Builder and publish the site to display the AI-generated summaries on your public-facing site. This component is compatible with both Aura and LWR sites.
- **[Knowledge Article Summary Limitations and Important Considerations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_summary_limitations_and_important_considerations.htm&release=264.0.0&type=5)**  
    This topic describes the known limitations and important considerations for the Knowledge Article Summary feature. Awareness of these limitations supports proper component behavior and improves the quality of AI-generated summaries.

#### See Also

- [Prompt Builder](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_about.htm&type=5&language=en_US)
- [Create a Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_build_template.htm&type=5&language=en_US)
- [Create a Field Generation Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_create_field_gen_prompt_template.htm&type=5&language=en_US)