The first step in implementing Agentforce Service (formerly Service Cloud) is learning what it does. Let’s take a look at what Agentforce Service has to offer businesses of all sizes.
- What Is Agentforce Service?
When we talk about service at Salesforce, we’re talking about Agentforce Service—a powerful platform of tools and processes to help you help your customers. - Supported Editions for Service Features
Learn about the editions, user interfaces, and add-ons that support features in Agentforce Service (formerly Service Cloud). - Provide Ethical and Human-Centric Customer Service
Honor the privacy and preferences of your customers and service reps by taking a human-centric approach to customer service. Learn five principles that you can follow to deliver ethical customer service with Salesforce. - Access Service Features on Mobile Devices
Download the Salesforce mobile app to manage customer service on the go. - Agentforce Service Billable Usage Types
Usage of certain features of Agentforce Service (formerly Service Cloud) in a production environment impacts credit consumption. - Service PDF Guides
In addition to online help, we offer several PDF guides to help you make the most of Agentforce Service.