---
schema_version: "1"
id: d19dcf7c892a1327929e77ecc755add2facdd25fa035f562a1db9d2185e3d6a2
title: Learn About Agentforce Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_learn.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_learn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e698f648f39884014b81040b8024413c3cbc521cb50b30b849b9bd312935fcc1
description: The first step in implementing Agentforce Service (formerly Service Cloud) is learning what it does. Let’s take a look at what Agentforce Service has to offer businesses of all sizes.
products:
  - Service Cloud
release: "264"
---
# Learn About Agentforce Service

The first step in implementing Agentforce Service (formerly Service Cloud) is learning what it does. Let’s take a look at what Agentforce Service has to offer businesses of all sizes.

- **[What Is Agentforce Service?](https://help.salesforce.com/s/articleView?id=service.service_cloud_def.htm&release=264.0.0&type=5)**  
    When we talk about service at Salesforce, we’re talking about Agentforce Service—a powerful platform of tools and processes to help you help your customers.
- **[Supported Editions for Service Features](https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&release=264.0.0&type=5)**  
    Learn about the editions, user interfaces, and add-ons that support features in Agentforce Service (formerly Service Cloud).
- **[Provide Ethical and Human-Centric Customer Service](https://help.salesforce.com/s/articleView?id=service.support_ethics.htm&release=264.0.0&type=5)**  
    Honor the privacy and preferences of your customers and service reps by taking a human-centric approach to customer service. Learn five principles that you can follow to deliver ethical customer service with Salesforce.
- **[Access Service Features on Mobile Devices](https://help.salesforce.com/s/articleView?id=service.scm_overview.htm&release=264.0.0&type=5)**  
    Download the Salesforce mobile app to manage customer service on the go.
- **[Agentforce Service Billable Usage Types](https://help.salesforce.com/s/articleView?id=service.service_cloud_billable_usage_types.htm&release=264.0.0&type=5)**  
    Usage of certain features of Agentforce Service (formerly Service Cloud) in a production environment impacts credit consumption.
- **[Service PDF Guides](https://help.salesforce.com/s/articleView?id=service.service_resources.htm&release=264.0.0&type=5)**  
    In addition to online help, we offer several PDF guides to help you make the most of Agentforce Service.