To use Service Intelligence with Knowledge, install the Flag for Review flow.
Required Editions
On the Service Intelligence setup page, click Start for the Install
Knowledge Flow for Service Intelligence step.
This step is required for Knowledge dashboards and is available when Lightning Knowledge
and Service Intelligence are set up. It automates Knowledge reviews by helping managers quickly
set the review date on articles to the current date and publish articles directly from
Knowledge Performance dashboards.
When the flow installation is complete, move on to install the Service Intelligence app.