Give support reps AI-powered insights that estimate how much time it takes to resolve
cases so they can better manage SLAs or reassign work to teammates. Time to Resolve is a machine
learning model built using Einstein Studio No Code Builder.
Required Editions
To use the Einstein Studio Insight, you need the Service Intelligence User permission set. To
manage the Einstein Studio Insight, you need the Service Intelligence App Admin permission
set.
Use Lightning App Builder to drag the component to a case or custom Lightning page.
