---
schema_version: "1"
id: 501961ca82c2ab4fff56a7f09c705a523da1ac9afe2dca790234951f910e44ed
title: Use the Time to Resolve Insight Component
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_insights_time_resolve.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_insights_time_resolve.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2faafa4959ec9cedcaa06e91bf1658075f0f4d19afbe34ff89964c19a5741c4e
description: Give support reps AI-powered insights that estimate how much time it takes to resolve cases so they can better manage SLAs or reassign work to teammates. Time to Resolve is a machine learning model built using Einstein Studio No Code Builder.
products:
  - Service Cloud
release: "264"
---
# Use the Time to Resolve Insight Component

Give support reps AI-powered insights that estimate how much time it takes to resolve cases so they can better manage SLAs or reassign work to teammates. Time to Resolve is a machine learning model built using Einstein Studio No Code Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To use the Einstein Studio Insight, you need the Service Intelligence User permission set. To manage the Einstein Studio Insight, you need the Service Intelligence App Admin permission set.

Use Lightning App Builder to drag the component to a case or custom Lightning page.

![The Customer Effort Score Insight component.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_intelligence/service_intell_time_resolve.png)