Salesforce Docs Portal

Delete Service Intelligence Apps

Use the App Management tab to delete installed Service Intelligence apps, then complete steps in Data 360 to stop Data 360 credit consumption.

Required Editions

View supported editions.
Permission Sets Needed
To manage Data 360: Data Cloud Admin permission set
To manage Agentforce Service (formerly Service Cloud): Service Cloud User permission set
To install Service Intelligence: Service Intelligence App Admin permission set
To use Service Intelligence: Service Intelligence User permission set
The app manangement tab and delete button for a Service Intelligence instance.

After you delete a Service Intelligence app, progress through Data 360 steps to end Data 360 credit consumption.

  1. Uninstall the data bundle from the Service data kit.
  2. Delete data lake objects.
  3. Delete data steams.