---
schema_version: "1"
id: 030b1c2e3555f45fb8a444d540e2f74d34ca7307ed3ed6cbf5111413f9eb06ad
title: Delete Service Intelligence Apps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_delete_apps.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_delete_apps.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: feec00ca9f3f5256569aced01bf5109c2eb595a11e8a8ec66d8d6825058594b9
description: Use the App Management tab to delete installed Service Intelligence apps, then complete steps in Data 360 to stop Data 360 credit consumption.
products:
  - Service Cloud
release: "264"
---
# Delete Service Intelligence Apps

Use the App Management tab to delete installed Service Intelligence apps, then complete steps in Data 360 to stop Data 360 credit consumption.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d184912e64">Permission Sets
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">To manage <span>Data 360</span>:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">Data Cloud Admin permission set</td>

          </tr>
          <tr class="">
            <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">To manage Agentforce Service (formerly Service Cloud):</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">Service Cloud User permission set</td>

          </tr>
          <tr class="">
            <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">To install Service Intelligence:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">Service Intelligence App Admin permission set</td>

          </tr>
          <tr class="">
            <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">To use Service Intelligence:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d184912e64 ">Service Intelligence User permission set</td>

          </tr>

        </tbody>
      </table>

![The app manangement tab and delete button for a Service Intelligence instance.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_intelligence/serv_intel_app_delete.png)

After you delete a Service Intelligence app, progress through Data 360 steps to end Data 360 credit consumption.

1. [Uninstall the data bundle from the Service data kit](https://help.salesforce.com/s/articleView?id=data.c360_a_install_standard_data_bundles_powered_by_data_kits.htm&type=5&language=en_US).
2. [Delete data lake objects](https://help.salesforce.com/s/articleView?id=000395853&type=1&language=en_US).
3. [Delete data steams](https://help.salesforce.com/s/articleView?id=data.c360_a_delete_a_data_stream.htm&type=5&language=en_US).