To customize access to Data 360 objects used by Service Intelligence, grant object access according to your chosen Data Governance policy.
You can select from either attribute-based access control (ABAC) or role-based access control (RBAC). This allows you to have more control over your users' access to data. Follow instructions in Grant Access to Data 360 Objects to assign these objects to an available policy.
Associated Data 360 Objects
| Object TYpe | Name | Additional Information |
|---|---|---|
| Data Model Objects (DMOs) | Account | |
| Account Contact | ||
| Agent Service Presence | Related to Omni-Channel. | |
| Agent Work | Related to Omni-Channel. | |
| Case | ||
| Case Update | ||
| Category | Related to Knowledge. | |
| Contact Point Email | ||
| Conversation Entry Transcript Excerpt | Related to Einstein Conversation Mining | |
| Conversation Reason | Related to Einstein Conversation Mining | |
| Conversation Reason Category | Related to Einstein Conversation Mining | |
| Conv Reason Report Definition | Related to Einstein Conversation Mining | |
| Email Message | ||
| Knowledge Article | Related to Knowledge. | |
| Knowledge Article Category | Related to Knowledge. | |
| Knowledge Article Engagement | Related to Knowledge. | |
| Knowledge Article Version | Related to Knowledge. | |
| Linked Knowledge Article | Related to Knowledge. | |
| Operating Hours | ||
| Service Presence Status | Related to Omni-Channel. | |
| Survey | Related to Feedback Management. | |
| Survey Invitation | Related to Feedback Management. | |
| Survey Question | Related to Feedback Management. | |
| Survey Question Response | Related to Feedback Management. | |
| Survey Response | Related to Feedback Management. | |
| Survey Subject | Related to Feedback Management. | |
| Survey Version | Related to Feedback Management. | |
| User | ||
| User Group |
If you more than one data space, you must grant access to objects in each data space. Object names in non-default data spaces follow the convention of <DataSpace Prefix>_<Object Name>. Follow the convention of <DataSpace Prefix>_<Object Name>.