---
schema_version: "1"
id: ddc8123633739fe45da421724274cb005b1c1c735081a57bd3c562630abe800a
title: Enable Data Governance Permissions for Service Intelligence Objects
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_dc_obj_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_dc_obj_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9ea253e1bd9900e5843dee306033f47f3c5f73d6e402610c65c142588c25a303
description: To customize access to Data 360 objects used by Service Intelligence, grant object access according to your chosen Data Governance policy.
products:
  - Service Cloud
release: "264"
---
# Enable Data Governance Permissions for Service Intelligence Objects

To customize access to Data 360 objects used by Service Intelligence, grant object access according to your chosen Data Governance policy.

You can select from either attribute-based access control (ABAC) or role-based access control (RBAC). This allows you to have more control over your users' access to data. Follow instructions in [Grant Access to Data 360 Objects](http://sfdc.co/dc-objects) to assign these objects to an available policy.

## Associated Data 360 Objects

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d156371e63">Object TYpe</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d156371e66">Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d156371e69">Additional Information</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object TYpe" class="slds-cell-wrap" rowspan="29" style="vertical-align:top;" headers="d156371e63 ">Data Model Objects (DMOs)</td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Account</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Account Contact</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Agent Service Presence </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Omni-Channel.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Agent Work</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Omni-Channel.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Case</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Case Update</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Category</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Contact Point Email</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Conversation Entry Transcript Excerpt</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Einstein Conversation Mining</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Conversation Reason </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Einstein Conversation Mining</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Conversation Reason Category</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Einstein Conversation Mining</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Conv Reason Report Definition</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Einstein Conversation Mining</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Email Message</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Knowledge Article </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Knowledge Article Category </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Knowledge Article Engagement </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Knowledge Article Version </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Linked Knowledge Article </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Operating Hours </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Service Presence Status </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Omni-Channel.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey Invitation </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey Question </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey Question Response </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey Response </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey Subject </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">Survey Version</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">User</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e66 ">User Group</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d156371e69 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>

If you more than one data space, you must grant access to objects in each data space. Object names in non-default data spaces follow the convention of <DataSpace Prefix>\_<Object Name>. Follow the convention of <DataSpace Prefix>\_<Object Name>.