The Service Intelligence dashboards rely on up-to-date data. When you install Service
Intelligence, set a schedule to refresh the data hourly or daily. The refresh includes running the
data transforms and updating the datasets.
Required Editions
The Data 360 data streams refresh hourly, updating the Service data model objects (DMO). The
data transforms must be scheduled to process the new and updated DMO data and bring the data
into CRM Analytics. The simplest way to do this is to schedule the app refresh during the
installation of Service Intelligence.
You can change the schedule or refresh the data as needed on the app management tab. For more
information, see Change Your Intelligent App Settings.
