Service Insights is a data-driven solution that displays key contact center performance
metrics. Determine whether you're meeting your customer service goals with easy-to-understand
data visualizations. Service Insights includes Data 360 and Tableau Next. The combination of
customer data, key performance indicators (KPIs), and AI help your service team improve
operations and reduce costs.
Required Editions
- Service Insights Considerations and Requirements
Use the information in this section to ensure your org is set up correctly before you begin installation. To support your installation and visualizations, review the requirements for Data 360, Tableau Next, and your industry data.
- Service Insights Setup
Use the Service Insights page to walk through the steps for Data 360 prerequisites, installation prerequisites, and then install Service Insights.
- Tableau Next App Features by License
Find out which Tableau Next features and analytics app capabilities are available based on your license type.
- Service Insights Dashboards
Service Insights dashboards are data-driven solutions that display key contact center performance metrics.
