---
schema_version: "1"
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title: Measure Success with Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8e5cddf56e096bf2379fdc463905ea516c12629d458d7f9a62ddc58c324957d1
description: Service Insights is a data-driven solution that displays key contact center performance metrics. Determine whether you're meeting your customer service goals with easy-to-understand data visualizations. Service Insights includes Data 360 and Tableau Next. The combination of customer data, key performance indicators (KPIs), and AI help your service team improve operations and reduce costs.
products:
  - Service Cloud
release: "264"
---
# Measure Success with Service Insights

Service Insights is a data-driven solution that displays key contact center performance metrics. Determine whether you're meeting your customer service goals with easy-to-understand data visualizations. Service Insights includes Data 360 and Tableau Next. The combination of customer data, key performance indicators (KPIs), and AI help your service team improve operations and reduce costs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Service Insights Considerations and Requirements](https://help.salesforce.com/s/articleView?id=service.service_insights_considerations.htm&release=264.0.0&type=5)**  
    Use the information in this section to ensure your org is set up correctly before you begin installation. To support your installation and visualizations, review the requirements for Data 360, Tableau Next, and your industry data.
- **[Service Insights Setup](https://help.salesforce.com/s/articleView?id=service.service_insights_setup.htm&release=264.0.0&type=5)**  
    Use the Service Insights page to walk through the steps for Data 360 prerequisites, installation prerequisites, and then install Service Insights.
- **[Tableau Next App Features by License](https://help.salesforce.com/s/articleView?id=service.service_insights_customize_apps.htm&release=264.0.0&type=5)**  
    Find out which Tableau Next features and analytics app capabilities are available based on your license type.
- **[Service Insights Dashboards](https://help.salesforce.com/s/articleView?id=service.service_insights_dashboards.htm&release=264.0.0&type=5)**  
    Service Insights dashboards are data-driven solutions that display key contact center performance metrics.