For Service Insights to work as expected, enable specific features of Agentforce Service
(formerly Service Cloud).
Required Editions
These features should be enabled.
- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-Based Routing
- Surveys
For instructions on setting up Service features, see Set Up Service Basics.
To enable Agentforce agents, follow the instructions to enable Agentforce Agents: Set Up A Service Agent.
