---
schema_version: "1"
id: ba7232895fd19f137fd48de8abd61cf10b039f7846af892e0a842a33485c2ee6
title: Ensure Your Service Features Are Enabled for Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_enable_service_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_enable_service_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fdd86a794a8a4c0d7a08221299ddeda0d2a2c17890d1cf5c6193d2aa67d6f2e7
description: For Service Insights to work as expected, enable specific features of Agentforce Service (formerly Service Cloud).
products:
  - Service Cloud
release: "264"
---
# Ensure Your Service Features Are Enabled for Service Insights

For Service Insights to work as expected, enable specific features of Agentforce Service (formerly Service Cloud).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

These features should be enabled.

- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-Based Routing
- Surveys

For instructions on setting up Service features, see [Set Up Service Basics](https://help.salesforce.com/s/articleView?id=service.support_admins_intro.htm&language=en_US).

To enable Agentforce agents, follow the instructions to enable Agentforce Agents: [Set Up A Service Agent](https://help.salesforce.com/s/articleView?id=service.service_agent_setup.htm&language=en_US).