Deploy Case Milestone Data

If Entitlement Management is enabled for your org, deploy the Case Milestone objects from the Service file-based data bundle. These objects provide the data required by the SLA Performance dashboard.

Required Editions

View supported editions.

Note Make sure that you have version 4.3 or later of the C360 (Customer 360) semantic model.

1. From the App Launcher, open Data Cloud.
2. Go to the Data Streams tab and click New.
3. Select the Salesforce CRM connector and click Next.
4. Select the connected Salesforce org.
5. Select View Bundles.
6. Locate the bundles named Service.
7. Select the file-based Service bundle.
   Don’t select the other Service bundle, which currently contains 23 objects.
8. In Bundle Details, verify that the selected bundle includes these objects.
   • CaseMilestone
   • MilestoneType
9. Select CaseMilestone and MilestoneType, and click Next.
10. Select the same data space that Service Insights uses.
11. Review the objects and mappings, and click Deploy.
12. Wait until both data streams show an Active status.
13. Verify that these data model objects (DMOs) contain data.
    • CaseMilestone__dlm
    • CaseMilestoneType__dlm
14. Return to the Service Insights setup page and refresh the page.