Service Insights Customer Satisfaction Dashboard

Understand your service team’s customer satisfaction scores (CSAT) by channel, and more.

Note Filter KPIs by CSAT by time period, case origin, priority, service rep, or contact reason.

KPI	CALCULATION
Avg CSAT from surveys	The average customer satisfaction scores for the selected time period.
CSAT Trendline	CSAT trends over time. Sort by day, week, or month.
CSAT by Case Origin	CSAT sorted by email, web, or phone origin.
CSAT by Priority	CSAT sorted by high, medium, and low priority.
CSAT by channel	The average customer satisfaction scores related to a specific channel, such as email or voice call.