---
schema_version: "1"
id: 6fcef9af9c5b8326426845302be1b6a82c5e0a667b0fb1168451d9f93bfdeb5b
title: Service Insights Customer Satisfaction Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_dashboards_cases_csat.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_dashboards_cases_csat.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 406e938180572f1a2667366cf36918d4db4a00a9e981c20798ac1bdf054424fa
description: Understand your service team’s customer satisfaction scores (CSAT) by channel, and more.
products:
  - Service Cloud
release: "264"
---
# Service Insights Customer Satisfaction Dashboard

Understand your service team’s customer satisfaction scores (CSAT) by channel, and more.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Filter KPIs by CSAT by time period, case origin, priority, service rep, or contact reason.

 
| KPI | CALCULATION |
| --- | --- |
| Avg CSAT from surveys | The average customer satisfaction scores for the selected time period. |
| CSAT Trendline | CSAT trends over time. Sort by day, week, or month. |
| CSAT by Case Origin | CSAT sorted by email, web, or phone origin. |
| CSAT by Priority | CSAT sorted by high, medium, and low priority. |
| CSAT by channel | The average customer satisfaction scores related to a specific channel, such as email or voice call. |