Service contracts are an advanced entitlement feature that help you track your customer support agreements. Learn how to create and manage service contracts.
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Use service contracts if:
- You want to define specific service levels for your customers, such as subscriptions and service level agreements.
- Your customers’ entitlements are renewed at the contract level. In other words, your business processes allow you to create an entitlement for a customer only if they have an active service contract.
View and manage service contracts in Salesforce from the Service Contracts tab. Depending on how service contracts are set up, you can also use the Service Contracts related list on accounts and contacts.
- Guidelines for Working with Service Contracts
Service contracts are agreements between you and your customers for a type of customer support. Learn how to perform basic actions on service contracts. - Service Contract Fields
Service contracts have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.