---
schema_version: "1"
id: 5b5d6c82b48dcc9bda5967882669e97950b9a47d24f6014d61a16e10d4a3c295
title: Work with Service Contracts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_contracts_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_contracts_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7a965e9f15526efdf2fff9a1ef88c907142861c2cb1d0160eb0cea52720946bc
description: Service contracts are an advanced entitlement feature that help you track your customer support agreements. Learn how to create and manage service contracts.
products:
  - Service Cloud
release: "264"
---
# Work with Service Contracts

Service contracts are an advanced entitlement feature that help you track your customer support agreements. Learn how to create and manage service contracts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Use service contracts if:

- You want to define specific service levels for your customers, such as subscriptions and service level agreements.
- Your customers’ entitlements are renewed at the contract level. In other words, your business processes allow you to create an entitlement for a customer only if they have an active service contract.

View and manage service contracts in Salesforce from the Service Contracts tab. Depending on how service contracts are set up, you can also use the Service Contracts related list on accounts and contacts.

- **[Guidelines for Working with Service Contracts](https://help.salesforce.com/s/articleView?id=service.service_contracts_creating.htm&release=264.0.0&type=5)**  
    Service contracts are agreements between you and your customers for a type of customer support. Learn how to perform basic actions on service contracts.
- **[Service Contract Fields](https://help.salesforce.com/s/articleView?id=service.service_contracts_fields.htm&release=264.0.0&type=5)**  
    Service contracts have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.

#### See Also

- [Set Up Service Contracts](https://help.salesforce.com/s/articleView?id=service.entitlements_setting_up_service_contracts.htm&release=264.0.0&type=5 "Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as subscriptions or service level agreements (SLAs).")