For Service AI Adoption and Analytics to work as expected, turn on the specific Service
Cloud AI features.
Required Editions
Make sure to turn on these Service Cloud features.
- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-based Routing
- Surveys
For instructions on setting up Service Cloud features, see Set Up Service Cloud Basics.
To enable Agentforce agents, follow the instructions to enable Agentforce Agents: Set Up A Service Agent.
