---
schema_version: "1"
id: 5e34fd38ce92047fbfed97645e8a4e8d7a315f2d81c1bfc456df0582e2a1f676
title: Enable Service Cloud Features for Service AI Adoption and Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_ai_adoption_analytics_enable_service_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_ai_adoption_analytics_enable_service_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 855236af5e884bc982e28275c578f352654b14e174f70c52d9d25d8716d0fc7b
description: For Service AI Adoption and Analytics to work as expected, turn on the specific Service Cloud AI features.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Service Cloud Features for Service AI Adoption and Analytics

For Service AI Adoption and Analytics to work as expected, turn on the specific Service Cloud AI features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Make sure to turn on these Service Cloud features.

- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-based Routing
- Surveys

For instructions on setting up Service Cloud features, see [Set Up Service Cloud Basics](https://help.salesforce.com/s/articleView?id=service.support_admins_intro.htm&language=en_US).

To enable Agentforce agents, follow the instructions to enable Agentforce Agents: [Set Up A Service Agent](https://help.salesforce.com/s/articleView?id=service.service_agent_setup.htm&language=en_US).