To ensure the Service AI Adoption and Analytics dashboard reports accurate ESAT KPI
metrics, enable audit and feedback data in Einstein setup. Otherwise, these metrics might be
incomplete or missing.
Required Editions
| User
Permissions Needed |
| To turn on data collection: |
View Setup
AND
Customize Application
|
-
From Setup, in the Quick Find box, enter Einstein Audit,
and then select Einstein Audit, Analytics, and Monitoring
Setup.
-
On the Einstein Audit, Analytics, and Monitoring Setup page, turn on
Audit and Feedback.
