---
schema_version: "1"
id: 24d9aa2b57e012b2d71d0b7ac8ec3296fc4e39a55338eb917c62de8cd6b4d9fd
title: Enable Einstein Generative AI Audit and Feedback
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_ai_adoption_analytics_enable_audit_feedback.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_ai_adoption_analytics_enable_audit_feedback.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1e3a0458c027bc8f1ee7dff577e07008f228541c0d9564769d2bae40e7a68b13
description: To ensure the Service AI Adoption and Analytics dashboard reports accurate ESAT KPI metrics, enable audit and feedback data in Einstein setup. Otherwise, these metrics might be incomplete or missing.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Einstein Generative AI Audit and Feedback

To ensure the Service AI Adoption and Analytics dashboard reports accurate ESAT KPI metrics, enable audit and feedback data in Einstein setup. Otherwise, these metrics might be incomplete or missing.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13150e57">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13150e57 ">To turn on data collection:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13150e57 ">
              <p>View Setup</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>

        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Einstein Audit, and then select **Einstein Audit, Analytics, and Monitoring Setup**.
2. On the Einstein Audit, Analytics, and Monitoring Setup page, turn on **Audit and Feedback**.