To customize access to Data 360 objects used by Service AI Adoption and Analytics, grant object access according to your selected Data Governance policy.
You can select from either attribute-based access control (ABAC) or role-based access control (RBAC). This allows you to have more control over your users' access to data. Follow instructions in Grant Access to Data 360 Objects to assign these objects to an available policy.
Associated Data 360 Objects
| Object TYpe | Name | Additional Information |
|---|---|---|
| Data Model Objects (DMOs) | Agent Work | Related to Omni-Channel. |
| Feature Usage | ||
| Gen AI Feedback | Related to Agentforce Service Assistant. | |
| Gen AI Feedback Detail | Related to Agentforce Service Assistant. | |
| ServiceAiFeatureRecords | ||
| ServiceAiFeatureSummary | ||
| ServiceAiFeatureSummaryMeasures | ||
| User |
If you have more than one data space, grant access to objects in each data space. Object names in non-default data spaces follow the convention of <DataSpace Prefix>_<Object Name>. Follow the convention of <DataSpace Prefix>_<Object Name>.