Access Service Features on Mobile Devices

Download the Salesforce mobile app to manage customer service on the go.

In the Salesforce mobile app, reps and supervisors can access core features of Agentforce Service (formerly Service Cloud) like messaging and Omni Mobile. To schedule appointments and manage inventory, support teams can use the offline-first Field Service mobile app.

Note Salesforce previously offered a Service Cloud mobile app. As of December 2019, the Service Cloud mobile app is no longer supported and isn't available for new users to download in the App Store or Google Play. Instead, use the Salesforce or Field Service mobile apps.