---
schema_version: "1"
id: d829b1b6120fbd5965967487f0cc5eaa605a6efda9440832ded8d28fbe0fe243
title: Access Service Features on Mobile Devices
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/scm_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.scm_overview.htm&release=264.0.0&type=5
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content_type: documentation
content_hash: c7f24b93cc71c003afc270bb3bb74d4e0b8fb1a77ea5ae5649a7e7e1e4e80159
description: Download the Salesforce mobile app to manage customer service on the go.
products:
  - Service Cloud
release: "264"
---
# Access Service Features on Mobile Devices

Download the Salesforce mobile app to manage customer service on the go.

In the Salesforce mobile app, reps and supervisors can access core features of Agentforce Service (formerly Service Cloud) like messaging and [Omni Mobile](https://help.salesforce.com/s/articleView?id=service.omnichannel_go_mobile.htm&language=en_US). To schedule appointments and manage inventory, support teams can use the offline-first Field Service mobile app.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Salesforce previously offered a Service Cloud mobile app. As of December 2019, the Service Cloud mobile app is no longer supported and isn't available for new users to download in the App Store or Google Play. Instead, use the Salesforce or Field Service mobile apps.

#### See Also

- [Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app.htm&type=5&language=en_US)
- [Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_overview.htm&type=5&language=en_US)