Reviewing Solutions

Solution managers, administrators, and users with the “Edit” permission on solutions can review existing solutions.

Required Editions

View supported editions.
User Permissions Needed
To review solutions: Edit on solutions
To publish solutions: Manage Published Solutions

Solution managers, administrators, and users with the “Manage Published Solutions” can publish solutions.

  1. Click Edit on the solution detail page.
  2. Edit the necessary information, and change the Status to Reviewed.
  3. Optionally, check Visible in Public Knowledge Base to make the solution available to users accessing public solutions.

    This field only applies to solutions, not articles in the public knowledge base.

  4. Click Save.

    For organizations with multilingual solutions, if you modify a master solution that has translated solutions, the Translated Solutions Status page displays. From there, you can adjust the statuses of translated solutions and notify users to update those translations.