If a Self-Service user loses his or her password, you can email a new password to them.
Required Editions
| View supported editions |
| User Permissions Needed | |
|---|---|
| To manage Self-Service users: | Edit Self-Service Users |
| To mass manage Self-Service users: |
Manage Self-Service Portal AND Edit Self-Service Users |
Note Starting with Spring '12, the Self-Service portal isn't available for new
Salesforce orgs. Existing orgs continue to have access to the Self-Service
portal.
- From Setup, enter Users in the Quick Find box, then select Users.
- Select the users whose passwords you want to reset.
- Click Reset Password(s).
- Click OK.