--- schema_version: "1" id: 6d3a22b843ae7f3b9763e021afb2e9fbb19ed07f44484cde0430bb4045176a91 title: Resetting Self-Service User Passwords collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/resetting_user_passwords.md canonical_url: https://help.salesforce.com/s/articleView?id=service.resetting_user_passwords.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: ddfa22d43e019f145f07e45e38abcb3a52721e2ac060274af865232d136d6c6c description: If a Self-Service user loses his or her password, you can email a new password to them. products: - Service Cloud release: "264" --- # Resetting Self-Service User Passwords If a Self-Service user loses his or her password, you can email a new password to them. ### Required Editions

User Permissions Needed
To manage Self-Service users:	Edit Self-Service Users
To mass manage Self-Service users:	Manage Self-Service Portal AND Edit Self-Service Users

User Permissions Needed

To manage Self-Service users:

Edit Self-Service Users

To mass manage Self-Service users:

Manage Self-Service Portal

AND

Edit Self-Service Users

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png) Note Starting with Spring '12, the Self-Service portal isn't available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal. 1. From Setup, enter Users in the Quick Find box, then select **Users**. 2. Select the users whose passwords you want to reset. 3. Click **Reset Password(s)**. 4. Click **OK**. #### See Also - [Manage Self-Service Users](https://help.salesforce.com/s/articleView?id=service.customize_cssusers.htm&release=264.0.0&type=5 "Manage your Self-Service user information from a single place and make changes to more than one user at a time.")