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Give Service Reps Access

Give service reps access to Service Replies for Email in the Einstein Reply Recommendations component by assigning them a permission set.

Required Editions

View supported editions.
User Permissions Needed
To assign permission sets: Assign Permission Sets
To view object permissions: View Setup and Configuration
To edit object permissions:

Manage Profiles and Permission Sets

AND

Customize Application
To view and manage apps:

View Setup and Configuration

AND

Customize Application
  1. Select the service reps you want to use Service Replies for Email.
  2. Assign your selected service reps the Email Response User permission set. The permission set is included with the Service Cloud Einstein add-on license.
    The Email Response user permission set with Manage Assignments highlighted