---
schema_version: "1"
id: b198a724189579914ab7fa011e3892ac590bcc29f3db3932690df5e645fb4364
title: Give Service Reps Access
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_servicec_replies_email_give_agents_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_servicec_replies_email_give_agents_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bbac82e2d815c2335a11b1d506e7235aeab93f4e387e96d0883662d9bc43e8fc
description: Give service reps access to Service Replies for Email in the Einstein Reply Recommendations component by assigning them a permission set.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Give Service Reps Access

Give service reps access to Service Replies for Email in the Einstein Reply Recommendations component by assigning them a permission set.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d29095e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">Assign Permission Sets</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">To view object permissions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">To edit object permissions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">
              <p>Manage Profiles and Permission Sets </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize
                Application</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">To view and manage apps:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d29095e57 ">
              <p>View Setup and Configuration </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Select the service reps you want to use Service Replies for Email.
2. Assign your selected service reps the Email Response User permission set. The permission set is included with the Service Cloud Einstein add-on license.
    
    ![The Email Response user permission set with Manage Assignments highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/reply_recommendations/reply_recs_service_replies_email_permission.png)