To get started, turn on Service Replies for Email.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To enable and set up Service Replies for Email: | Customize Application |
- From Setup, in the Quick Find box, enter Einstein Service Replies for Email, and then select Einstein Service Replies for Email.
- Turn on Einstein Service Replies for Email.
Review the standard Service Replies for Email Multiple Articles Prompt Template. Customize the standard prompt, if required.