---
schema_version: "1"
id: f16027784b74c95db77018caa62618f0804679992b60e73df6de6db7bd66453d
title: Enable Service Replies for Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_service_replies_email_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_service_replies_email_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4ba38adf5a16243c29cd77996390e4c93ad507f5388774ee06e2ded82bf100b8
description: To get started, turn on Service Replies for Email.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Service Replies for Email

To get started, turn on Service Replies for Email.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d88638e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88638e58 ">To enable and set up Service Replies for Email:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88638e58 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Einstein Service Replies for Email, and then select **Einstein Service Replies for Email**.
2. Turn on Einstein Service Replies for Email.

Review the standard Service Replies for Email Multiple Articles Prompt Template. Customize the standard prompt, if required.