Let service reps translate Enhanced Messaging and Enhanced Chat conversations. A rep
can translate an end user’s messages into the rep’s language, as well as translate their
responses into the end user’s language before sending.
Required Editions
| View supported editions. |
This article applies to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
Business, and Enhanced LINE channels |
This article doesn’t apply to:
|
Standard SMS, and Bring Your Own Channel |
- Set Up Real-Time Translations
Allow service reps and customers to communicate in different languages. When an end user messages your business, Real-Time Translations converts the message into the service rep’s preferred language. The rep can type their response in their own preferred language, and have it translated to the end user’s language before sending. Supervisors can also use Real-Time Translations when monitoring active conversations.
- Considerations and Limitations for Real-Time Translations for Enhanced Chat and Enhanced Messaging
Before starting your setup process, review the considerations and limitations for Real-Time Translations for Enhanced Chat and Enhanced Messaging.
