---
schema_version: "1"
id: 1a9b38db23ab45cf46ce3daf13014ba82dda2d473c6186c2380e7cd88a9f454f
title: Translate Service Conversations with Real-Time Translations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/real_time_translations_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.real_time_translations_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 463430f88ddca55e12a1ece181efa8b85231ef8eded4e9e162cb528039bd5e5b
description: Let service reps translate Enhanced Messaging and Enhanced Chat conversations. A rep can translate an end user’s messages into the rep’s language, as well as translate their responses into the end user’s language before sending.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Translate Service Conversations with Real-Time Translations

Let service reps translate Enhanced Messaging and Enhanced Chat conversations. A rep can translate an end user’s messages into the rep’s language, as well as translate their responses into the end user’s language before sending.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="real_time_translations_intro__d1186e2469"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="real_time_translations_intro__d1186e2469" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
            Business, and Enhanced LINE channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table>

- **[Set Up Real-Time Translations](https://help.salesforce.com/s/articleView?id=service.messaging_translate_2.htm&release=264.0.0&type=5)**  
    Allow service reps and customers to communicate in different languages. When an end user messages your business, Real-Time Translations converts the message into the service rep’s preferred language. The rep can type their response in their own preferred language, and have it translated to the end user’s language before sending. Supervisors can also use Real-Time Translations when monitoring active conversations.
- **[Considerations and Limitations for Real-Time Translations for Enhanced Chat and Enhanced Messaging](https://help.salesforce.com/s/articleView?id=service.real_time_translations_considerations.htm&release=264.0.0&type=5)**  
    Before starting your setup process, review the considerations and limitations for Real-Time Translations for Enhanced Chat and Enhanced Messaging.