Like any worker, Field Service resources have specific days and hours that they’re available for work, and times they are unavailable. Learn how to configure workforce availability to make sure your service resources are assigned work only when they’re available.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
This is a Field Service managed package feature.
Consider these related jobs when setting up your workforce.
| I WANT TO… | HOW DO I DO THIS? | PERSONA | INDUSTRIES CATEGORIES |
|---|---|---|---|
| Define standard hours that a service resource can be scheduled work. | Admin |
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| Define nonstandard hours that a service resource can be scheduled work. | Admin |
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| Prevent service resources from being assigned work when they’re not supposed to work, for example, during a public holiday. | Admin |
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