---
schema_version: "1"
id: eff17932ec5103d1a0119ba2adad63ecb4d43ed4af9c3395fd11a4e6bf1fda9d
title: Define When Field Service Resources Perform Work
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_solutions_define_when_resources_work.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_solutions_define_when_resources_work.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2aab00f63e3b65ff84212c3b07f715c40b6c88a8b34062c0762011da8da195de
description: Like any worker, Field Service resources have specific days and hours that they’re available for work, and times they are unavailable. Learn how to configure workforce availability to make sure your service resources are assigned work only when they’re available.
products:
  - Field Service
release: "264"
---
# Define When Field Service Resources Perform Work

Like any worker, Field Service resources have specific days and hours that they’re available for work, and times they are unavailable. Learn how to configure workforce availability to make sure your service resources are assigned work only when they’re available.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

Consider these related jobs when setting up your workforce.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:40%">
        <col style="width:20%">
        <col style="width:20%">
        <col style="width:20%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d31687e88">I WANT TO…</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d31687e91">HOW DO I DO THIS?</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d31687e94">PERSONA</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d31687e97">INDUSTRIES CATEGORIES</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e88 ">Define standard hours that a service resource can be scheduled work.</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e91 ">
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_oh_create.htm&amp;type=5&amp;language=en_US" target="_blank">Create Operating Hours for Field
                Service</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_oh_considerations.htm&amp;type=5&amp;language=en_US" target="_blank">Guidelines for Creating Operating Hours
                for Field Service</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e88 ">Define nonstandard hours that a service resource can be scheduled work.</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e91 ">
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_manage_shifts.htm&amp;type=5&amp;language=en_US" target="_blank">Manage Field Service
                Shifts</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e88 ">Prevent service resources from being assigned work when they’re not supposed to work,
            for example, during a public holiday.</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e91 ">
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_oh_holidays.htm&amp;type=5&amp;language=en_US" target="_blank">Add Holidays to Operating
                Hours</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.pfs_approved_absences.htm&amp;type=5&amp;language=en_US" target="_blank">Work with Resource
                Absences</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_work_rule_entry_service_resource_availability.htm&amp;type=5&amp;language=en_US" target="_blank">Work Rule Entry: Service Resource
                Availability</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d31687e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>