The Classic Dispatch Console map gives dispatchers a dynamic bird’s-eye view of their mobile workforce. Learn how to customize the map view and draw territories directly on the map.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
This is a Field Service managed package feature.
- Customize the Field Service Classic Dispatch Console Map
Control the information shown on the Classic Dispatch Console map. By default, the map shows markers for all service resources whose appointments are loaded in the Gantt or appointment list. - Enable Map Polygons in Field Service
Set up and configure map polygons so you can draw your own territories directly on the map. - Create and Manage Map Polygons
Draw your own Field Service territories directly on the map, then link them to your service territories. Polygons make it easy to mass-update all appointments within a specific geographic area. - Import Service Territory Polygons in KML
Map polygons represent the physical boundaries of a service territory in Field Service. While you can draw a polygon on the Classic Dispatch Console map, you can also import one in KML (Keyhole Markup Language). For example, cities may provide public KML files so you can create service territories whose boundaries correspond exactly to the city borders.