--- schema_version: "1" id: f96ea8e3c96cd30eca22a9047a1a202d9dddeac4c7b4a33a847fb9c5ad1db35e title: Working in the Field Service Classic Dispatch Console Map collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_map.md canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_map.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b835ef3bca0661468bddf88e02a88d105dacd8d36aa826c2f505177279cc3dc1 description: The Classic Dispatch Console map gives dispatchers a dynamic bird’s-eye view of their mobile workforce. Learn how to customize the map view and draw territories directly on the map. products: - Field Service release: "264" --- # Working in the Field Service Classic Dispatch Console Map The Classic Dispatch Console map gives dispatchers a dynamic bird’s-eye view of their mobile workforce. Learn how to customize the map view and draw territories directly on the map. ### Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ - **[Customize the Field Service Classic Dispatch Console Map](https://help.salesforce.com/s/articleView?id=service.pfs_using_map.htm&release=264.0.0&type=5)** Control the information shown on the Classic Dispatch Console map. By default, the map shows markers for all service resources whose appointments are loaded in the Gantt or appointment list. - **[Enable Map Polygons in Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_map_polygons_enable.htm&release=264.0.0&type=5)** Set up and configure map polygons so you can draw your own territories directly on the map. - **[Create and Manage Map Polygons](https://help.salesforce.com/s/articleView?id=service.pfs_map_polygons.htm&release=264.0.0&type=5)** Draw your own Field Service territories directly on the map, then link them to your service territories. Polygons make it easy to mass-update all appointments within a specific geographic area. - **[Import Service Territory Polygons in KML](https://help.salesforce.com/s/articleView?id=service.pfs_import_kml.htm&release=264.0.0&type=5)** Map polygons represent the physical boundaries of a service territory in Field Service. While you can draw a polygon on the Classic Dispatch Console map, you can also import one in KML (Keyhole Markup Language). For example, cities may provide public KML files so you can create service territories whose boundaries correspond exactly to the city borders. #### See Also - [View a Field Service Resource’s Daily Travel Route](https://help.salesforce.com/s/articleView?id=service.pfs_travel_routes.htm&release=264.0.0&type=5 "The scheduling optimizer uses street-level routing to schedule your mobile worker’s day appropriately. On the day of service, the Field Service mobile app’s geocoding feature tracks the actual route taken. You can see both the planned and actual routes together on the resource map view.") - [Set Up Routing for Travel Time Calculations](https://help.salesforce.com/s/articleView?id=service.pfs_streetlevelrouting.htm&release=264.0.0&type=5 "Salesforce Field Service routing calculates travel times to determine the best route for mobile workers traveling to service appointments. This way, your team can work efficiently and maintain service levels. Accurate routing is essential for optimal scheduling because it provides more accurate travel time predictions so that mobile workers can complete more jobs in less time. This improved accuracy reduces travel costs and improves customer satisfaction by ensuring timely arrivals.")