Assess the health of your Field Service operation at a glance with the help of the Gantt KPI (Key Performance Indicator) bar.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
This is a Field Service managed package feature.
The KPI bar includes five indicators and can be found in the top-right corner of the Gantt.
The indicators are, from left to right:
- Total scheduled time (workload) of all loaded service territories
- Average travel time per service appointment of all service appointments shown on the Gantt
- Number of completed service appointments out of all service appointments shown on the Gantt
- Number of service appointments on the Gantt with rule violations
- Number of service appointments on the Gantt that are In Jeopardy