Use keyboard shortcuts to work faster in the Field Service Classic Dispatch Console.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| Command | Description | Keyboard Shortcut |
|---|---|---|
| Flag or unflag a service appointment | Flagged appointments appear with a flag icon on the Gantt. | Select service appointment, then F |
| Open parent work order or work order line item record | Opens the record in the Work Orders tab, outside of the Gantt. | Select service appointment, then W |
| Open service appointment record | Opens the record in the Service Appointments tab, outside of the Gantt. | Select service appointment, then S |
| Open service appointment details | Opens a lightbox over the Gantt with tabs containing details about the appointment and its parent record, related records, map, and more. | Select service appointment, then Enter |
| Close service appointment lightbox | Closes the lightbox. | Esc |
| Move a scheduled service appointment to a new spot in the schedule, allowing for travel time | You can drag an appointment to a different spot in its assigned resource’s schedule or to another resource’s row to reassign it. When an appointment is dragged, it snaps to the closest valid time slot based on your Gantt drag jump setting and on the calculated travel time between adjacent appointments or absences. Configure your drag jump setting in the Field Service Admin app (Field Service Settings > Dispatcher Console UI). |
Windows: Select service appointment+Ctrl+drag macOS: Select service appointment+Cmd+drag |
| Show today on the Gantt | If the Gantt is configured to show multiple days, today is the first day shown. | T |
| Switch to In Day view | Changes the Gantt resolution to In Day. | 0 (zero) |
| Switch to Daily view | Changes the Gantt resolution to Daily. | 1 |
| Switch to 2 Days view | Changes the Gantt resolution to 2 Days. | 2 |
| Switch to 3 Days view | Changes the Gantt resolution to 3 Days. | 3 |
| Switch to Weekly view | Changes the Gantt resolution to Weekly. | 7 |
| Switch to Multiday view | Changes the Gantt resolution to Multiday. | M |
| Switch to Utilization view | Changes the Gantt resolution to Utilization. | U |
| Scroll one day back | For example, if you’re viewing the August 6 schedule, this shortcut switches the Gantt to August 5. | Left Arrow |
| Scroll one day forward | For example, if you’re viewing the August 6 schedule, this shortcut switches the Gantt to August 7. | Right Arrow |
| Scroll one time period back | For example, if you’re in the Weekly view, this shortcut switches the Gantt to the previous week. | Shift+Left Arrow |
| Scroll one time period forward | For example, if you’re in the 2 Days view, this shortcut switches the Gantt to the next two days. | Shift+Right Arrow |
| Scroll up in schedule | Scrolls up one row in the Gantt without changing the dates shown. | Up Arrow |
| Scroll down in schedule | Scrolls down one row in the Gantt without changing the dates shown. | Down Arrow |