Provide dispatchers with a central hub for viewing their team’s schedule and managing
service appointments. As of Summer '26, dispatchers can use the Scheduling Console, which
replaces the Classic Dispatch Console.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning
Experience |
| The Agentforce Field Service and Operations core features, managed package, and
mobile app are available in Enterprise, Unlimited, and Developer
Editions. |
This is a Field Service managed package feature.
- Work in the Field Service Scheduling Console
The Scheduling Console provides a seamless, accessible dispatching experience by focusing on usability, productivity, and high performance. As of Summer '26, it replaces the original Classic Dispatch Console in Agentforce Field Service and Operations (formerly Field Service).
- Work in the Field Service Classic Dispatch Console
The Field Service Classic Dispatch Console, also known as the dispatcher console, is the original main working space for dispatchers. It features a dynamic map and a highly customizable Gantt chart showing upcoming appointments, active team members, and more. As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console.
- Automatically Dispatch Field Service Appointments
Dispatch scheduled service appointments to your mobile workers. While you can dispatch appointments from the console, you can also set up jobs that automatically dispatch or drip feed the next appointments.
