Reports Tab

Quickly gain comprehensive insights into historical contact center and representative performance using the reports in Command Center for Service. Leverage this information to strategize, make data-driven decisions, and take immediate actions to enhance team efficiency, contact center operations, and customer satisfaction. For instance, use the reports to identify trends in case volume, and then optimize resource allocation to manage contact center costs.

Required Editions

View supported editions.

To view the reports on the Reports tab in Command Center for Service, you must enable Enhanced Omni-Channel and install the reports. If you configured a supervisor configuration, the supervisor must be granted access to view the Reports tab. By default, supervisor configurations are set up to show the Reports tab.

See Also

• Enable and Configure Omni-Channel
• Install the Prebuilt Reports and Dashboards