---
schema_version: "1"
id: 8b856f643b4887cceabc6a1210d885db5d0725f16f149155bd3fad2a2e013dab
title: Reports Tab
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_supervisor_reports_tab.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_reports_tab.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 763c6176844eda92266f87a901b8e50bf743eae0eaf42d3c95f9bbd18d166ed5
description: Quickly gain comprehensive insights into historical contact center and representative performance using the reports in Command Center for Service. Leverage this information to strategize, make data-driven decisions, and take immediate actions to enhance team efficiency, contact center operations, and customer satisfaction. For instance, use the reports to identify trends in case volume, and then optimize resource allocation to manage contact center costs.
products:
  - Service Cloud
release: "264"
---
# Reports Tab

Quickly gain comprehensive insights into historical contact center and representative performance using the reports in Command Center for Service. Leverage this information to strategize, make data-driven decisions, and take immediate actions to enhance team efficiency, contact center operations, and customer satisfaction. For instance, use the reports to identify trends in case volume, and then optimize resource allocation to manage contact center costs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To view the reports on the Reports tab in Command Center for Service, you must enable Enhanced Omni-Channel and install the reports. If you configured a supervisor configuration, the supervisor must be granted access to view the Reports tab. By default, supervisor configurations are set up to show the Reports tab.

![Command Center for Service Agentforce Tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/omnichannel/omni_supervisor_reports_tab.png)

#### See Also

- [Enable and Configure Omni-Channel](https://help.salesforce.com/s/articleView?id=service.omnichannel_enable.htm&language=en_US)
- [Install the Prebuilt Reports and Dashboards](https://help.salesforce.com/s/articleView?id=service.omnichannel_install_reports.htm&language=en_US)