Show the Default Actions on Command Center for Service Tabs

To enable supervisors to take action from Command Center for Service, set up the default actions. For example, enable the Change Queues and Change Skills action buttons on the Agents tab so supervisors can change the queues and skills assigned to service reps right from where they work.

Required Editions

View supported editions.

To show the default actions in Command Center for Service tabs, verify that your org meets these requirements.

Action	Requirements
Assign Service Reps	Assign service reps in the Queues tab to change the service reps or groups assigned to a queue.
AWS Dashboard	Your org requires a license for either Salesforce Voice (formerly Service Cloud Voice) with Amazon Connect or Salesforce Voice with Partner Telephony from Amazon Connect.
Change Queues	Grant supervisors the Manage Queue Memberships user permission, or add it to the supervisor profile. Enable Queues and skills in the supervisor settings under Setup. See Enable Supervisors to Change Service Rep Queues and Skills.
Change Skills	Enable Queues and skills in the supervisor settings under Setup. See Enable Supervisors to Change Service Rep Queues and Skills.

Tip In a supervisor configuration, you can override the default settings for a group of supervisors. You can choose which actions appear on each tab and add custom actions to Command Center for Service tabs as well.

See Also

• Setting Up Custom Actions on Command Center for Service Tabs