---
schema_version: "1"
id: 5a83cb3c9714f20ae4eb6bb99f20293070abe4bb7d65a730e679f6be0a2f2378
title: Show the Default Actions on Command Center for Service Tabs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_show_default_actions_omni_supervisor.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_show_default_actions_omni_supervisor.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 62ddb726648728d55fe4aef429b59db448dc0f1abc3a0d0d6e3510988f70af6e
description: To enable supervisors to take action from Command Center for Service, set up the default actions. For example, enable the Change Queues and Change Skills action buttons on the Agents tab so supervisors can change the queues and skills assigned to service reps right from where they work.
products:
  - Service Cloud
release: "264"
---
# Show the Default Actions on Command Center for Service Tabs

To enable supervisors to take action from Command Center for Service, set up the default actions. For example, enable the Change Queues and Change Skills action buttons on the Agents tab so supervisors can change the queues and skills assigned to service reps right from where they work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To show the default actions in Command Center for Service tabs, verify that your org meets these requirements.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:26.525198938992045%">
        <col style="width:73.47480106100795%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d140635e58">Action</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d140635e61">Requirements</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e58 ">Assign Service Reps </td>

          <td data-label="Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e61 ">Assign service reps&nbsp;in the Queues tab to change the service reps or groups
            assigned to a queue.</td>

        </tr>
        <tr class="">
          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e58 ">AWS Dashboard</td>

          <td data-label="Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e61 ">Your org requires a license for either Salesforce Voice (formerly Service Cloud
            Voice) with Amazon Connect or Salesforce Voice with Partner Telephony from Amazon
            Connect.</td>

        </tr>
        <tr class="">
          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e58 ">Change Queues</td>

          <td data-label="Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e61 ">
            <ul>
              <li>Grant supervisors the Manage Queue Memberships user permission, or add it to the
                supervisor profile.</li>

              <li>Enable Queues and skills in the supervisor settings under Setup. See <a href="https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_change_queues_skills.htm&amp;release=264.0.0&amp;type=5" title="Let supervisors change service reps’ queues and skills to provide faster and better service to your customers.">Enable Supervisors to Change Service Rep Queues and Skills</a>.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e58 ">Change Skills</td>

          <td data-label="Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d140635e61 ">
            <p style="margin-bottom:0;">Enable Queues and skills in the supervisor settings under Setup. See <a href="https://help.salesforce.com/s/articleView?id=service.omnichannel_supervisor_change_queues_skills.htm&amp;release=264.0.0&amp;type=5" title="Let supervisors change service reps’ queues and skills to provide faster and better service to your customers.">Enable Supervisors to Change Service Rep Queues and Skills</a>.</p>
          </td>

        </tr>
      </tbody>
    </table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip In a supervisor configuration, you can override the default settings for a group of supervisors. You can choose which actions appear on each tab and add custom actions to Command Center for Service tabs as well.

#### See Also

- [Setting Up Custom Actions on Command Center for Service Tabs](https://help.salesforce.com/s/articleView?id=service.omnichannel_set_up_custom_actions.htm&release=264.0.0&type=5 "Improve supervisor productivity and contact center efficiency by adding custom actions to Command Center for Service. For example, add actions that let supervisors send emails or Slack messages to support reps, reassign work in a queue, or assign a support rep to a different shift. Supervisors invoke these actions on the selected support reps, queues, or work items in an Command Center for Service tab.")