Some Omni-Channel desktop features aren’t supported in Omni Mobile.
Required Editions
| View supported editions. |
Review these limitations for Omni Mobile.
- Omni Mobile provides features for reps. Supervisor functionality isn't supported on mobile.
- Omni Mobile supports work from all enhanced channels, except Voice.
- Omni Mobile supports status-based capacity, but not tab-based capacity. See Understand Capacity Models.
- Omni Mobile doesn’t automatically accept work requests even if the option is enabled in Service Channel Settings.
- Omni Mobile doesn’t support Omni Toolkit API.