---
schema_version: "1"
id: 8b052abdee2fc34aca66a0139ac3462824f4a78883870d3415643be071943984
title: Limitations for Omni Mobile
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_omni_inbox_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_omni_inbox_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 265b32ff77b75f01e1d11dc99bb18f9a85c0f588a87fed8440ee04f1ea420a78
description: Some Omni-Channel desktop features aren’t supported in Omni Mobile.
products:
  - Service Cloud
release: "264"
---
# Limitations for Omni Mobile

Some Omni-Channel desktop features aren’t supported in Omni Mobile.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Review these limitations for Omni Mobile.

- Omni Mobile provides features for reps. Supervisor functionality isn't supported on mobile.
- Omni Mobile supports work from all enhanced channels, except [Voice](https://help.salesforce.com/s/articleView?id=service.voice_about.htm&type=5&language=en_US).
- Omni Mobile supports status-based capacity, but not tab-based capacity. See [Understand Capacity Models](https://help.salesforce.com/s/articleView?id=service.service_presence_capacity_model.htm&type=5&language=en_US).
- Omni Mobile doesn’t automatically accept work requests even if the option is enabled in [Service Channel Settings](https://help.salesforce.com/s/articleView?id=service.service_presence_service_channel_settings.htm&type=5&language=en_US).
- Omni Mobile doesn’t support [Omni Toolkit API](https://developer.salesforce.com/docs/component-library/bundle/lightning:omniToolkitAPI/documentation).