Set Up Omni-Channel on Your Mobile Device To use Omni Inbox in the Salesforce Mobile app, you must have the Digital Engagement license. To set up Omni Inbox, complete these tasks.
Manage Work with Omni Inbox To accept new work and resume in-progress work, open Omni Inbox in the Salesforce Mobile app.
Search and Sort in Omni-Channel Inbox To efficiently prioritize and manage work items in Omni-Channel inbox, you can search and sort them according to your preference.
